The resort is nothing more than a front for human trafficking in prostitution. It goes unchecked by what they may call "security". I was completely and utterly disgusted by the conduct of the locals in offering themselves and their companions up for sexual services, the number of visitors engaging in the conduct and supporting human sexual trafficking.
Female members of our group were uncomfortable being on their own and two of them were boldly propositioned to hire the services of a prostitute. The resort is described as a 60 km drive from the airport. This is true, but what is not said is the road has been washed out for four years and the drive took close to two hours. If you are at the resort and require emergency medical services, good luck because it will take them the same time to arrive from Santiago de Cuba.
The resort sits on wonderful grounds and has so much potential, but it appears to be in total neglect. The pool had a slimy bathtub ring around it that could be easily wiped away if the resort had the ambition to do so. In the seven days I was there, only once did I seen the pool being cleaned, but chemicals were added every night. In my room it was musty and smelly. It was not until my last night there I finally figured out the midnight itching was bedbugs. My phone only My phone only worked when I held the plug in place.
The food was below Cuban standards. On the weekends locals are allowed to purchase a day pass. The Saturday we were there the place was over run plus day passes were sold to the point a mob mentality took over and the registered guests were physically blocked from bars and food services. The locals gained control of the main dining area and I could see them taking bags of food out from the buffet. There were absolutely no controls in place.
The locals cursed the guests and scolded them for not knowing Spanish. By day four we took refuge down by the beach, which is a good beach. I will say each and every staff member I dealt with was pleasant, courteous and appreciative.
